Last Updated: January 15, 2024
1. Introduction
Elevate Studies LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.elevatestudies.org, use our services, or communicate with us via email, phone, or SMS/text message.
Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, mailing address, and company/organization name when you fill out our contact form, subscribe to communications, or correspond with us.
- Business Information: Company details, project requirements, and research interests shared during consultations.
- Communications: Content of emails, text messages, phone calls, and other communications between you and our team.
2.2 Information Collected Automatically
- Usage Data: Browser type, IP address, pages visited, time spent on pages, referring URLs, and device information.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to analyze trends, administer the website, and track user movements. You can control cookie settings through your browser preferences.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our website and services
- To respond to inquiries, comments, and requests
- To send administrative information, updates, and service-related communications
- To send SMS/text messages regarding our services (with your prior express consent)
- To send marketing communications (with your consent, where required by law)
- To improve our website, services, and user experience
- To comply with legal obligations and protect our rights
- To detect, prevent, and address technical or security issues
4. SMS/Text Message Communications
With your prior express written consent, we may send you SMS/text messages regarding our services, research insights, and company updates. Please note:
- Consent: By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Elevate Studies.
- Message Frequency: Message frequency varies. You may receive up to 4 messages per month.
- Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
- Opt-Out: You may opt out of receiving SMS/text messages at any time by:
- Support: For SMS-related support, email privacy@elevatestudies.org.
- Privacy: We will not share your mobile number with third parties for their marketing purposes without your explicit consent.
Opting out of SMS communications will not affect your ability to use our website or receive non-SMS communications unless you opt out of those separately.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our website, conducting our business, or servicing you (e.g., hosting, analytics, email/SMS delivery providers), subject to confidentiality obligations.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
- Protection of Rights: To protect the rights, property, or safety of Elevate Studies, our clients, or others.
6. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information, including encryption, access controls, and regular security assessments. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
7. Healthcare Data & HIPAA Compliance
In our professional consulting work, we may handle protected health information (PHI) subject to the Health Insurance Portability and Accountability Act (HIPAA). Our handling of PHI is governed by separate Business Associate Agreements (BAAs) executed with our clients. This Privacy Policy applies to information collected through our website, not to PHI processed under client engagements.
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Request transfer of your data in a machine-readable format.
- Objection: Object to processing of your data for certain purposes, including direct marketing.
- Withdraw Consent: Withdraw previously given consent at any time.
California residents have additional rights under the California Consumer Privacy Act (CCPA). Contact us to exercise any of these rights.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. International Data Transfers
If you access our website from outside the United States, your information may be transferred to and processed in the United States, where our servers are located. By using our services, you consent to such transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: